GROUNDLOG.io
Support
We typically respond within 1–2 business days
GroundLog is a field compliance logging tool for environmental inspection professionals — daily logs, field maps, photo documentation, and inspection reports in one place. If something isn't working right, or you have a question this page doesn't answer, email us and we'll get you sorted out.
Frequently asked questions
How do I sign in?
GroundLog supports email & password, Sign in with Google, and Sign in with Apple. You can link additional sign-in methods to the same account any time from Settings → Account.
Is my data backed up?
Yes. Your logs, photos, maps, and settings sync to your account in the cloud and follow you across devices. The app also works offline in the field — your work is stored on the device and syncs when you're back on a connection.
Who can see my data?
Only you, unless you choose to share. If you join a project with teammates, your work stays private until you explicitly submit a day or share an item to the project. Your personal notes are never shared — ever.
How do I get my data out?
Reports export as DOCX, tracking data as XLSX, map data as KML/KMZ, and photos as a ZIP bundle — all from within the app, no request needed.
How do I delete my account?
Settings → Account → Delete Account permanently removes your account and associated data. If you need help, or want to confirm deletion completed, email us.
I found a bug — what should I send?
The page you were on, what you tapped, what happened vs. what you expected, your device model, and a screenshot or screen recording if possible. That's usually everything we need to reproduce and fix it.
See also: Privacy Policy · groundlog.io